Return, Exchange & Refund Policy

• No direct returns: We do not accept simple returns if the customer simply does not like the product or has a change of mind.
• Exchanges for damage or missing parts: We only accept exchanges if the product received is damaged, defective, or if any part or item is missing.
• Valid reason and proof required: To request an exchange, the customer must provide a valid reason along with concrete proof. Our team will review the reason, and if found genuine and valid, the exchange request will be accepted; otherwise, the request will be declined.

An uncut parcel unboxing video is strictly mandatory to claim any damage or missing parts.

If a customer receives a damaged or incomplete product, they must share the unboxing video with us to process the exchange.

Customers must report the issue and send the unboxing video via WhatsApp within 4 days of receiving the delivery.

Requests raised after the 4-day window will not be entertained or processed.

In case of an exchange approved for damaged or missing parts, the return shipping charges must be borne by the customer.

• Cancellation before shipping: If a customer cancels their order within 24 hours of placing it (before it is shipped), a full refund will be processed immediately.
• Cancellation after shipping: If an order is cancelled or returned after it has already been shipped or dispatched, any incurred shipping charges (both ways, forward and return shipping) will be deducted from the amount. The remaining refund will be processed and credited within 10 working days.